NHS App Registration – A step-by-step guide

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Step 1 – Download the NHS App

Download the NHS App on your smartphone or tablet via Google Play or the App Store.

You can also access the same services in a web browser by logging in through the NHS website.

You must be aged 13 or over to use the NHS App.

Step 2 – Set up your NHS login

  • Enter your email address details in the app and choose a password. (Remember, the email address cannot be shared with another person).
  • Confirm the email sent to you by NHS App.
  • Provide a mobile phone or landline number.  
  • Enter the 6-digit security code you are sent.
  • Keep your password safe.

Steps 3 – Prove who you are 

You’ll only need to do this once at the start to register.

Photo ID

Register with your photo ID. 

  • Passport
  • UK Driving license (full of provisional)
  • Biometric Residence Permit (BRP)
  • UK Residence Card, or EEA Biometric Residence Card (including temporary pass)
  • European driving licence (full)
  • European national identity card

Choose one ID and then submit a photo of this on the app. Provide your postcode. It must be the same one registered with your GP. Your information will then be checked, and a confirmation email will be received in 2-3 days. 

Or  

No Photo ID

If you do not have photo ID, you need the following three registration details to prove who you are. Ask your GP surgery reception team to provide these to you.

  1. Linkage key or passphrase 
  2. ODS Code or Practice ID 
  3. Account ID 

Step 4 – Enjoy full access of the NHS App

Once confirmation is received, you can use the NHS App to:

  • Order repeat prescriptions 
  • Nominate a pharmacy where you would like to collect your prescriptions from
  • Manage appointments 
  • Contact your GP about a health problem
  • View your NHS Number
  • Access your medical records
  • And more…

*Exact functions will depend on your GP Practice and/or hospital department. 

To find out more about the NHS App, click the link here: www.nhs.uk/nhs-app/

To contact the NHS App and account team, click the link here: www.nhs.uk/contact-us/nhs-app-contact-us/