Ruddington,
Nottingham,
NG11 6HD
Closed on Bank Holidays
Non-urgent advice: Enhanced Access & Out of Hours
Outside normal surgery hours (evenings, weekends and bank holidays) emergency cover for the practice is provided by NEMS Community Benefit Services Ltd Out of Hours service. The Out of Hours service provides medical care for patients that do not need Emergency Department Care. It is a service that is led by a range of clinical staff such as GPs, Nurses, Advanced Nurse Practitioners and Emergency Care Practitioners.
This service is for problems which cannot wait until the next available day. You will be required to provide full information about your problem and will be expected if required to attend Platform One Practice (based on Station Street, Nottingham) if necessary. Advice may also be given if attending for a face to face appointment is not deemed to be required.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
In case of a life-threatening emergency, please dial 999.
Complaints Procedure
If you have a complaint about the service you have received from any member of staff working in this practice, please let us know.
In the first instance please contact the Practice Manager or one of the GP Partners, who will try to resolve the issue and offer you further advice on the complaints procedure if required.
For more information about our complaints procedure please see the complaints patient information below:
If your problem cannot be resolved at practice level further help is available:
Click Here for information on how to complain to the NHS
Click Here to access help from the NHS Complaints Advocacy
If you are not satisfied with the outcome of your complaint then Click Here to access the Parliamentary and Health Service Ombudsman