Coronavirus / COVID-19 Update
The situation is changing rapidly and the surgery needs to make changes to the way it works to accommodate this:
- FROM 15TH JUNE we ask you to wear a face covering if you are asked to come into the surgery for an appointment. Please refer to the following guidance for further information
Face covering guidance
- We have a limited amount of pre bookable GP telephone appointments, reserved for NON URGENT problems, medication reviews or follow up conversations with a GP.
- For URGENT problems we will operate a telephone triage service. Ideally we would like to phone before 10:30am. When you ring, you will be rung back by a clinician and hopefully managed over the telephone where possible.
- This means that if you have a health concern you will need to ring the surgery on the day that you want to be called back on or seen (if necessary). Ensure you give your telephone number.
- If the clinician feels that you need to be seen then they will organise an appointment for you ON THAT DAY
- We are asking patients not to arrive early at their appointment time so that we minimise time spent in the waiting room. Wait outside the surgery or in your car if you are early.
- We are asking you to stick to the one problem to one appointment rule so that appointments do not over run.
- We are trying to keep the building as empty as we can for the protection of patients and staff therefore we will control access into the surgery
- Our priority is the wellbeing and safety of all our patients and staff and we thank you for your patience and understanding at this very difficult time.
-If you feel that you should be on the HIGH RISK Group then please follow this link:
-If you live in Ruddington and require any local support/help such as shopping, prescriptions etc, then please contact the 'Ruddington COVID-19 Support Group' on 07954073115.
-The Nottinghamshire Coronavirus Community Support Hub brings together the many local volunteer groups offering help with those who are staying at home because of Coronavirus:
TRACK & TRACE; As the government introduce the latest Track & Trace initiative there has been concern (expressed in Parliament) about the security of this service. If you receive a phone call from someone about Track & Trace they will NEVER ask you for any form of payment, ask for bank account details, ask for your PINs or passwords or other log in details, ask you to download any software or to access any non-governmental website. THEY WILL PHONE YOU ONLY FROM THIS NUMBER; 0300 013 5000.
We are delighted to offer GP routine face to face and telephone appointments and Nursing Assistant appointments on :
Tuesday evening 6:30 pm - 7:15pm
Thursday morning 7am - 8am
The evening Nursing Assistant appointments are for ECG's and the morning Nursing Appointments are for blood tests. Appointments are booked via the reception team or you can book the GP appointments online.
A small number of patients have tried to use the feedback function comment form to ask for information about medication, treatment or forthcoming appointments. Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person. Thank you.
We are recognised by the Health Authority and University as a teaching practice. This means that we usually have in post, as a member of the medical team, a Registrar, who is a fully registered Doctor with hospital experience, now specialising in General Practice. At intervals we are also joined by a medical student as part of undergraduate teaching.
We now have a new online service available - SystmOnline. To register for the service please come to the surgery with some Photographic Identification.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
The medical centre is centrally situated in the village of Ruddington, close to bus stops and with ample car parking for patients and access and facilities for the disabled.
Changes to your Annual Review
Do you have one or more of the following long term conditions?
- Chronic Kidney Disease
Improvements are being made to the system for annual review for patients with the above conditions.
All patients will be recalled by the surgery for their review in the month of their birth. Please wait for a letter or text message from the surgery before booking your review.
When your receive your letter/ text message, please contact your surgery and you will be booked an appointment with the most appropriate member of staff. This may mean an appropriately trained Health Care Assistant and/or a Nurse.
All our patients have a named, accountable GP who is responsible for patients’ overall care at the practice. Your named GP has been allocated to you by the practice. If you wish to know who your allocated GP is, please contact the practice. You can talk to or make appointments to see any of our doctors or nurses, not just your named GP. If you have a preference for a particular GP at the practice, please talk to one of our receptionists. We will do our very best to accommodate your request, although this cannot be guaranteed due to the different workloads of our GPs who work full time and part time.
New patients will be advised of their named accountable GP at the point of registration by the receptionist.
(Site updated 06/07/2020)