Coronavirus / COVID-19 Update (as at 18th March 2020)
The situation is changing rapidly and the surgery needs to make changes to the way it works to accommodate this:
- In line with local and national guidance, we will not be taking pre-booked appointments - all online booking has been suspended. This is so that we know which clinicians are well and able to work each day.
- We will operate a telephone triage service all day . When you ring, you will be rung back by a clinician and hopefully managed over the telephone where possible.
- This means that if you have a health concern you will need to ring the surgery on the day that you want to be called back on or seen (if necessary). Ensure you give your telephone number.
- If the clinician feels that you need to be seen then they will organise an appointment for you ON THAT DAY
- We are asking patients not to arrive early at their appointment time so that we minimise time spent in the waiting room. Wait outside the surgery or in your car if you are early.
- We are asking you to stick to the one problem to one appointment rule so that appointments do not over run.
- We are trying to keep the building as empty as we can for the protection of patients and staff therefore we will control access into the surgery
- Our priority is the wellbeing and safety of all our patients and staff and we thank you for your patience and understanding at this very difficult time.
The medical centre runs an appointment system for all consultations.
- To make an appointment ring 921 1144 or call into the medical centre.
- Make one appointment for each person who wants to see the doctor.
- Please cancel appointments as early as possible if you are unable to attend.
Urgent/same day GP Appointments
If you need an urgent /same day appointment with a doctor, please contact the surgery between 8:00am - 10:30am and you will be offered our urgent telephone call back service. The receptionist will take your name, telephone number and a brief description of the problem and then will pass this onto the doctor. The doctor will call you back with advice and offer you an appointment if necessary. Please be aware that you may be asked to come to the surgery later in the morning.
Why does the receptionist need to ask the nature of my problem ?
The reception team are members of the practice team and it has been agreed that they will ask patients 'why they need to be seen'. Reception staff are trained to ask questions in order that you receive :
- the most appropriate medical care
- from the most appropriate health professional
- at the most appropriate time
The information that the receptionists pass on to the doctors allows the doctors to prioritise the calls and ensure that all patients receive the appropriate level of care.
The practice nurses offer a range of services including: new patient, well person, elderly, asthma and diabetic check ups; immunisations; travel health arrangements; cervical smears; routine dressings, suture removal and injections and ear assessments.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
If you feel that you want a chaperone please speak to the receptionist at the time of booking your appointment. This is so that arrangements can be made and your appointment is not delayed in any way. The Clinical team may also require a chaperone to be present for certain consultations.